The Problem
Carl Zeiss operated with fragmented enterprise software across Order Management, Finance, Post Sales and Lens Calculation, each domain separately owned, creating misalignment between commercial and operational systems.
Architecture
- 01
Unified product ownership model across four enterprise domains
- 02
Azure-native service architecture with Cosmos DB and App Insights
- 03
BPMN-based process modelling using Signavio for cross-domain workflow visibility
- 04
C# / .NET microservices with structured release management
- 05
End-to-end testing and production support frameworks
Outcome
Consolidated ownership of four enterprise products. Improved alignment between commercial, operational and technical teams.
Learnings
Enterprise systems are fundamentally about organisational alignment
BPMN as a shared language removes translation loss
Owning multiple related products reveals system-level patterns invisible at the product level
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